Appliance Assistance And Repair LLC and The Dallas Miele Specialist, services the entire DFW Metroplex up to 200 miles from Dallas, TX. So, since we cover such a vast area, service requests must be confirmed by a technician or a supervisor. Miele Appliances are very precise and efficient, so we only request pertinent and very specific information. Booking an appointment online is not guaranteed until someone has verified your information, most importantly, has received images of the data tag showing both Model/Serial, and the installation site from a few feet away. For Miele Built-In and Plumbed Appliances, or Miele Washing Machines and Dryers: Please include the floor up to the top of the appliance with your pic. In some cases we might have to pre-order a part in advance. Repairs range from 30 minutes to 2.5 hours, sometimes more. Appointments booked for future dates are confirmed a second time the evening before. Appointment Requests that are not confirmed in a timely manner are subject to being rescheduled or canceled altogether due to the distance that we service. You will receive appointment reminders the evening prior if booked in advance and the technician will text you with an ETA on the day of your appointment. We maintain communication to keep you updated as well as making sure you are still available. We offer free Miele Appliance troubleshooting by phone when time permits, but we don’t offer free service visits. If you need to be called before scheduling an appointment, please have all the above pictures available and be home with your appliance for troubleshooting.